I’d been looking for a suitable bookshelf for my daughters new bunk bed but I’ve got to say I’m not too impressed with what arrived.
Nice design but massively let down by the finish. For the price I’d expect a much better paint finish and sadly doesn’t look premium.
Having said them at it does the job and my daughter likes it.
Dear Christina, Many thanks for your feedback. We are pleased your daughters like their bunk bed buddy . I am sorry the finish wasn't to your expectations. Our products are handmade and finished with a non toxic water lacquer which doesn't have the same sleek finish as mass produced mdf with an acrylic lacquer. We hope your daughters will enjoy their bunk bed buddy for many years. Best wishes, Tidy Books.
My granddaughters loved the box especially that it had a clock face with moveable hands at one end.My daughter thought the handle was a wonderful idea so you can take it from room to room .The finished product is also superb.
Dear Jacqueline, Thank you so much for your purchase . We are really pleased your granddaughters are enjoying their book box and the clock ! Best wishes, Tidy Books
The tiny reader using this bookcase is very happy with it. There is easy access and being able to see the front of the books makes choosing easy.
I bought this bookshelf for my baby’s room and it is absolutely adorable. It is easy to put together and the materials are good quality. I like that there are various sized shelves to feature different sized books! Customer service was very helpful with my order when I decided to switch to a different color bookshelf after I had already ordered. I would highly recommend this bookshelf and company!
Not satisfied. My order arrived 1 month lated, I had to pay *** euros of tax to receive the order, in addition to *** £ for the delivery, despite it wasn't notified at the confirmation of the order. I won't buy from your site any more and won't suggest anyone
Dear Cathryn , We are really sorry about what happened with your order and understand how frustrating and disappointing this must have been. We have found your order and can see that it went to Austria. Please be aware that when your order was processed in January all orders going to Europe were then blocked by our courier DPD because of the new Brexit situation . We emailed all European website customers but because yours was placed on the UK site and not the Germany one it went through the net. At the time we sent your order we truly believed it would not have any customs charges as we were informed at the time that orders under a certain value would not have customs charges. But this was not the case. We now know differently but this was a completely new situation to us and we have had to adjust from when Brexit started with no knowledge of how exactly orders would be affected. We have reimbursed the custom charges to everyone who has been in contact with us even though this is beyond our control. We have now set up our couriers account to pay the customs charges in advance for a smooth delivery with no delays and no surprises . We are sorry again that Brexit has impacted your order while we were working out how to best proceed. Please do get in touch so we can remedy the situation. We are always here to help and our goal is for our customers to have a good experience. Best wishes , Tidy Books.
Brilliant product and swift delivery
Thank you so much for your 5 * . We hope your child enjoys their bookcase for many years 🙂 Best wishes, Tidy Books.
Absolutely nothing to improve, the whole process from order to delivery and assembly was a pleasure. Please keep doing what you are doing!
Tidy Books Alphabet Bookcase: White - Colour Alphabet. Gift for parents of a new-born child.
Excellent product, well designed and manufactured, easy to assemble. Much appreciated.
BUT: poor communications.
1 - Impossible to make direct phone contact with anyone. Always asked to leave a message, which was invariably responded to by e-mail rather than by a direct call, as requested.
2 - We were asked if we were satisfied with the product before it was even shipped! This led to anxious checking with the potential recipients. We did get an apology for this error, but this was exceedingly bad business practice.
3 - We specifically asked to be informed of shipping PRIOR to DESPATCH, so that we could advise the recipients of the gift. Instead, we only received tracking notification the evening prior to delivery.
Dear Christopher , Thank you for your feedback . We are sorry you are not satisfied with our communication but we did pick up on your message and replied to let you know when your bookcase would be despatched . It is the usual process that DPD informs you exactly when your item will be delivered . Please bear in mind we are a small company and cannot always answer the phone as we may be in the workshop but pride ourselves in always getting back to customers promptly.
We are pleased you are happy with your bookcase and hope your grandchild will enjoy it for many years. Best wishes, Tidy Books.
I have bought all the Tidy Books items and absolutely love them. My son *** who is 15 months old loves grabbing the books from both the wall bookshelf and the personalised wooden book box, and he knows exactly which books he wishes to pick each time. I then bought the bunk bed shelf and toy box and it looks really lovely with the personalisation of having ***’s name on it.
Dear Hoda , Thanks you so much for your feedback and repeat purchases . We are delighted your son is enjoying his personalised book box and bookcase and choosing his books. Thanks again, Best wishes, Tidy Books
My 14 month-old son takes his books more everyday.
He loves that he can reach his books anytime he wants.
It is ver ic easy to assemble.
Dear Sinem , Thank you so much for your 5* review and we are so pleased you and your baby son are enjoying your Tidy Books bookcase . We hope your son uses his bookcase and books for many years , Best wishes, Tidy Books
I would definitely recommend you to others. I found your service to be professional and exemplary in every aspect. The delivery of the bookcase was speedy and I was kept informed of the process throughout.
From my own personal experience I can’t see at this point any areas from a customers perspective that could be improved.
My Grandson loves his new bookcase. THANK YOU
Dear Judy , Thank you so much for your kind comments. Doing the best we can for customers and kids enjoying their Tidy Books makes us happy 🙂 We hope your grandson enjoys his bookcase for many many years. Best Wishes, Tidy Books
Our bookcase had a few damages. I sent an email and had a response to say someone was looking into it but have yet not heard anymore. Disappointed especially when it was expensive for what it is.
Dear Jaclyn, We are you were disappointed with your bookcase and our service . We are sorry you didn't receive our reply, We will get back in touch with you. Best wishes, Tidy Books
Very happy with the order , easy for my child to take his books and motivate him on reading. Will purchase again in the future
Dear Xhuljeta, Many thanks for your 5*. we are pleased that your Tidy Books bookcase helps your child enjoy his books and we hope he will use it for many years 🙂 Best wishes, Tidy Books
We love this bookshelf and so does our infant. He already loves to look at all of the books on display. We're so happy that we purchased this. My one suggestion would be to paint the tops of the screws white for the white bookshelf. Otherwise, it's perfect!
Thank you for you 5 * review and feedback . We are happy you and your child like your bookcase. I hope your child uses it for many years . Best wishes. Tidy Books.
I found the whole experience of ordering and receiving my goods very efficient and I was kept fully notified of the progress of my order all the way to delivery. I would definitely recommend tidy books
That's great to hear ! Thank you . We aim for you to have a good Tidy Books experience and hope your child will use their Tidy Books for many years . Best wishes. Tidy Books
Just the job - arrived quickly too
thank you so much for your 5 * , Best wishes, Tidy Books
I had been looking for a bookshelf like this for a while as my 15 month old loves books. As soon as I filled his book shelf with books he was so excited and has found it easier to find his books and put them away. It is beautifully made and is so practical and I would highly recommend this product. I can’t wait to buy the taller book shelf when he is older.
Dear Sandia, We are delighted your baby is enjoying their Tidy Books Book Box. Its great for them to have books as part of their environment early on, at a later stage you can also remove the clock so your child can enjoy their Book Box for many years . Thank you for your purchase and kind comments. Best wishes, Tidy Books
Had to order by phone as couldn't manage it on the website!
Dear Jane , Thank you for your order and 5* We hope your child enjoys their bookcase for many years 🙂 Best wishes, Tidy Books
Very nice design!!
Dear Ilse , Thank you so much for your order and 5* . We are happy you like the design of your Tidy Books and hope your child will enjoy their bookcase for many years 🙂 Best wishes, Tidy Books
I recently ordered a bookcase from Tidy Books - the quality is excellent and it looks fantastic in our 4 year old’s bedroom. He’s so excited about being able to see all of his books. He previously had a Tidy Books book box (also excellent quality) which has now been passed on to his baby brother 🙂 We now have 2 very happy little boys in this house!
Thank you so much for your repeat purchases 🙂 we are delighted that you have 2 happy readers in your house . Best wishes, Tidy Books
From order to delivery to assembly the tidy bookcase I ordered for my grandson’s first Christmas was smooth professional & totally satisfactory I have no hesitation in recommending the product & service received to friends & relatives
Dear Anne , thank you so much for your positive feedback . We hope your grandson will enjoy his personalised bookcase for many years 🙂 Best wishes, Tidy Books
Staff very helpful and order arrived quickly. Easy to assemble. Good quality product.
Thank you so much for your 5* review , Best wishes, Tidy Books
Hi I received my product in good timing however I also received later on that I need to pay dpd and I still don't know what is this ? I have already contacted your office, please let me know
Dear Monia , thank you for your feedback , I checked with customer service who has been in touch with you. We are sorry about this fee but it is the custom charges from Switzerland for your bookcase going to Switzerland which is out of our control . We hope your child enjoys their bookcase for many years , Best Wishes, Geraldine.
We now have some kind of tidy books storage in every room of the house. The products are brilliant and delivery very fast.
Hi Lynette, thank you so much for your kind feedback and repeat purchases 🙂 We really appreciate it , Best wishes from Tidy Books, Geraldine
The product delivered was not that which was ordered (incorrect colour) and therefore had to organise collection and redelivery which was a bit of a hassle. Disappointing.
Dear Ben, we are very sorry about the inconvenience in receiving the wrong colour, we have made the exchange for the correct colour as smoothly as we could and have checked you have now received your item. Our warehouse is usually very reliable but unfortunately sometimes there can be a human error. Thanks again for your purchase with us, We hope your child enjoys their Book Box for many years, Best wishes from Tidy Books.