1. When will I get my delivery?
We ship direct from the US. If you place your order with us we have a 2 – 3 day processing time. Shipping usually takes 3 to 5 working days from dispatch within the US, and 2-10 working days outside of the US.
2. Do I need to sign for my delivery?
Yes, our courier FedEx Ground will ask for your signature.
3. Do you deliver to other countries?
Yes! If you’re in the UK, Canada, France, Germany or Italy, please order directly on our dedicated sites. If you’re in any other country, please get in touch with us at firstname.lastname@example.org and we will organise your delivery. You can see our international postage rates here.
4. Are Tidy Books products self-assembly?
Yes, our Bookcases and Book Boxes and Storage Boxes are self-assembly, and come with full instructions and an allen key. All you need is a screwdriver. Most of our products are flat-packed because it reduces their carbon footprint, and allows us all to tread a little more lightly on the planet.
5. What do I do if I have a problem with my Tidy Books product?
Call or email us, and we’ll do our best to solve your problem. We’re on +44 (0) 20 8520 4647 during office hours or email us at email@example.com. We’re a small, helpful company and like to treat our customers as we’d like to be treated ourselves. If you need a replacement part as a result of normal wear and tear, we can usually supply these free of charge.
“Thank you so much for all your help: you have provided the kind of service I thought had disappeared in the 1950s!” – Sheila
6. How do I make a return?
We’re sure you’ll love your Tidy Books product, but if you have a problem, we offer a no-quibble return service. In the first instance, please call us on +44 (0) 20 8520 4647, and we may be able to resolve your problem, without you having to return it. See our returns policy for more information.
7. Are Tidy Books products safe for babies and toddlers?
Safety is our first concern, and our products are manufactured to Safety Standard BS EN1727, and finished in our safe water lacquer which gives off virtually no odours, unlike many standard toy varnishes.
- The Tidy Books bookcase fixes to the wall so it can’t be toppled.
- The screws are not covered by caps because that could be a choking hazard.
- The bookcases are used by many nurseries and playgroups.
- The Tidy Books Box and ForgetMeNot Organiser are suitable from age 3 upwards as they have smaller parts.
8. What are Tidy Books products made from?
We use sustainable lime wood and lime plywood throughout. The bookcase, Tidy Books Box, ForgetMeNot and Bunk Bed Buddy are made from lime plywood, with inner shelves on the bookcase made from solid lime wood. They are hand produced and so each piece is individual.
9. You say you’re an ethical company. How?
We strive to be a responsible business and use sustainable wood. All Tidy Books designs are finished in our safe water lacquer which has very low VOCs, (volatile organic compounds) and so is better for the planet and the people who make Tidy Books products. Our flat pack designs mean we use less fuel to transport them to you. Tidy Books products are designed to last your family for years, and then be passed on. Rather than becoming landfill, they’ll be an investment. Find out more here
10. Can you tell me more about your work with charities?
We’re in a long-term partnership with national literacy charity Coram Beanstalk . They work to get kids reading, to improve their life chances. When you buy a Tidy Books product, we give a percentage of the sale price to Coram Beanstalk. You can read more about what we do here.
11. Why should I choose a Tidy Books design?
We believe in creating original designs for kids that simply make sense to kids. Tidy Books products are practical, look great (so you feel good about them in your home) and are functional for kids to use; helping develop their independence. You won’t find us making copies; all of our designs solve real-life family problems with original concepts.